Guitar Crate - Subscription Guitar Strings and Accessories

​Frequently Asked Questions

​​You got questions, we got answers
  1. Q

    How does Guitar Crate work?

    A

    You pick out your crate and your preferences. We send you those things plus extras every month. We will always include gear specific to guitarists, but once in a while we will throw in t-shirts, stickers, hats, and who knows what!
  2. Q

    When will I get my order?

    A

    We ship in the first week of the month and you should receive your order by the second week of every month.
  3. Q

    When do I have to place my order?

    A

    Orders for the following month are due by the 20th. For example, orders for December will need to be placed by the 20th of November. Once you subscribe we will fulfill your orders for each month automatically.
  4. Q

    When will I be charged?

    A

    Your initial payment is taken when you sign up and every following month will be charged on the 21st.
  5. Q

    Can I change my preferences?

    A

    You can change your preferences at any time by emailing us on our contact page.
  6. Q

    What if I receive something damaged?

    A

    If you receive an item that is damaged or defective, just snap a picture of it and contact us for further instructions. We will follow up and include a replacement in next month's crate for you!
  7. Q

    What if I want to upgrade my subscription?

    A

    Contact us by the 20th to make any changes to your subscription. You can upgrade your subscription at any time.
  8. Q

    Will you offer anything different in the future?

    A

    We aim to offer many different packages customized for guitarists and eventually other musicians as well. Keep your eyes on our store for more great stuff in the future!
  9. Q

    Is it worth it?

    A

    We are all about value so your crate will include items that make it well worth your while. You will always get more retail value than your order costs (even if you add shipping!) and we hand pick the items going into your box.
  10. Q

    How long has Guitar Crate been in business?

    A

    Guitar Crate, LLC was formed on 9-22-2016.
  11. Q

    Can I buy Guitar Crate outside of the US?

    A

    At the moment, Guitar Crate is only being sold and shipped inside of the United States. International sales and shipping is coming soon. Thanks for your patience!
  12. Q

    What's the difference between basic and plus?

    A

    We are offering two subscriptions right now. Basic gets you a set of strings, some picks, and something extra every month. Plus gets you two sets of strings, picks, and a set of items themed around different styles of guitar play.
  13. Q

    Why are some of my items in packages and some aren't?

    A

    We want to pack as many items in every crate as possible so we may at times remove packaging. We will make sure crates are packed in a way that keeps items safe while being transported.
  14. Q

    What if I want/need to cancel my subscription?

    A

    We offer short term subscriptions to help avoid needing to cancel for some reason. If you do need to cancel on a yearly subscription, there is a $50 fee to help us cover inventory costs we incur by preordering. We may be able to waive this fee under certain circumstances, so contact us with more questions about this.
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